Privacy policy

Privacy Policy

Last Updated: 27th December 2024

This Privacy Policy describes how Fine Foods To You (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from finefoodstoyou.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised policy will be posted on the Site with the updated "Last Updated" date.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve the Services, fulfill orders, enhance user experience, and comply with legal obligations.

Information We Collect Directly from You

  • Contact Details: Name, address, phone number, email.

  • Order Information: Billing and shipping addresses, payment confirmations, email address, and phone number.

  • Account Information: Username, password, and security details.

  • Customer Support Information: Information provided during communications with us.

Information We Collect Automatically

We collect Usage Data using cookies and similar technologies to analyze your interaction with the Services. This includes:

  • Device and browser information.

  • IP address.

  • Interactions with the Services (e.g., pages viewed, ads clicked).

Information We Collect from Third Parties

We may receive your data from:

  • Shopify for store management and analytics.

  • TikTok for personalized advertising.

  • Payment processors for secure transactions.

  • Advertising partners and platforms to optimize marketing campaigns.

How We Use Your Information

  • Providing Services: To process payments, fulfill orders, and facilitate returns or exchanges.

  • Marketing and Advertising: To send promotional communications, personalized ads, and tailor your experience on our Site and other platforms like TikTok.

  • Data Analytics: To better understand customer behavior and improve our offerings.

  • Security: To detect and prevent fraudulent or malicious activities.

  • Service Improvement: To enhance the performance of our Site and Services.

Cookies and Tracking Technologies

We use cookies to:

  • Remember your actions and preferences.

  • Run analytics to improve user experience.

  • Provide tailored advertising on our Site and third-party platforms.

You can manage cookies via browser settings. Blocking cookies may affect functionality.

How We Disclose Your Personal Information

We may share your information with:

  • Vendors and Service Providers: For payment processing, shipping, and analytics.

  • Business Partners: For marketing and tailored advertising.

  • TikTok Pixel Integration: For advanced matching, retargeting, and optimization of advertising campaigns.

  • Legal and Regulatory Authorities: When required to comply with laws or regulations.

  • Social Media Platforms: For login integrations and interactive features.

Customer Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Opt-out of targeted advertising or withdraw consent for data processing.

  • Restrict or object to the processing of your data.

  • File a complaint with a regulatory authority.

Third-Party Integrations

We integrate with TikTok Pixel, Shopify APIs, and other advanced tools to enhance marketing efforts and optimize your shopping experience. These platforms may collect and process your data according to their privacy policies.

Security and Data Retention

We implement strict security measures to protect your data. However, no system is completely secure. Personal information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

International Users

We may transfer and process your information outside your country of residence. Appropriate safeguards, such as Standard Contractual Clauses, are in place to ensure your data is handled securely.

Children’s Data

The Services are not intended for children under 16. We do not knowingly collect information from children. If you believe a child has provided us with personal data, contact us to have it deleted.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, contact us at:
Email: [office@finefoodstoyou.com.au]
Address: 2/23 Angove Street, North Perth, WA, 6006, AU.