Shipping policy

Shipping policy

Pre-Orders

All pre-orders will be shipped once the product becomes available, as indicated on the product listing at the time of purchase. Please note that any order containing both pre-order and "in stock" items will be shipped together in one shipment when the pre-order item is ready. If you wish to receive "in stock" items within our standard dispatch lead time of 5 business days, we recommend placing two separate orders—one for the "in stock" items and one for the pre-order items.

Processing Time

Please allow our warehouse 1-3 business days to process and dispatch your order. Please note, this timeframe does not include the delivery time.


Dispatch and Delivery Times

Delivery time once the order leaves our warehouse is depending on the delivery location.
VIC, SA & NSW 2 – 3 Business Days
TAS, QLD, NT & WA – 2 – 5 Business Days

Order Tracking

Once the order is processed from our warehouse, you will receive an email with your tracking information.
Can’t locate your tracking number? Please reach out to our team office@finefoodstoyou.com.au and they can assist.


Shipping Partners

We ship all orders through Australia Post, Team Global Express and Direct Freight Express, Mailplus


Click and Collect

Click and collect may be available from our Warehouse, based in Bibra Lake

Please follow instruction at the online checkout. Click and collect is not available at our pop-up stores.


Damaged goods

As soon as you receive your order, open up the box and check that everything’s there and undamaged.
If there’s a problem, please let us know as soon as possible, within 5 business days.
Please take photos and email to office@finefoodstoyou.com.au with your name and order number. Our customer service team will be in touch with a solution.


Returns

We do not offer refunds for change of mind at Finefoodstoyou.com.au. Please see our Returns and Refund Policy for more information.


International Shipping


At this stage we are not shipping internationally.
Please contact our team if you wish to purchase items.


Shipping Fees


Any advertised shipping fees are estimates only, accurate shipping fees are calculated at the checkout.


 

Shipping and Refrigerated Products Policy

Thank you for choosing Fine Foods To You. We strive to ensure your products arrive in excellent condition. Please review our shipping and refrigerated product policies below:

1. Shipping Timeline

  • Orders are typically dispatched within 1-2 business days after confirmation.

  • Estimated delivery times vary by location and carrier. Delays may occur due to weather, carrier logistics, or other factors beyond our control.

2. Refrigerated Products

We take every precaution to ensure the quality and safety of refrigerated products during shipping:

  • All refrigerated items are packed using insulated materials and cooling agents designed to maintain a safe temperature at the time of dispatch.

  • Despite these precautions, we cannot guarantee that products will remain at the recommended temperature (4°C) throughout transit, particularly for interstate deliveries.

3. Customer Responsibility

  • It is the customer’s responsibility to track the shipment and ensure someone is available to receive the order upon delivery.

  • Refrigerated products must be inspected and stored immediately upon arrival to maintain quality and safety.

  • By placing an order, you acknowledge and accept responsibility for the proper handling and storage of refrigerated items after delivery.

4. No Liability for Temperature Maintenance

  • Fine Foods To You is not liable for any temperature-related quality issues that occur during transit, including but not limited to spoilage, melting, or changes in texture.

  • Once an order has left our facility, the carrier assumes responsibility for the shipment. Any transit-related delays or mishandling must be addressed with the carrier directly.

5. No Refund Policy for Refrigerated Products

  • Due to the perishable nature of refrigerated items, we do not offer refunds or replacements for products impacted by shipping conditions, delays, or improper storage upon delivery.

6. Packaging Standards

  • Our team carefully packages all orders to ensure optimal freshness, using industry-standard insulated materials and ice packs where applicable.

  • Please note that ice packs may melt during transit but are intended to help products remain cool for as long as possible.

By completing your purchase, you agree to the terms outlined in this Shipping and Refrigerated Products Policy. Thank you for your understanding and support!